Who we are

BilmaX Connect (A Service of BilmaX India)

1. Introduction

BilmaX Connect (“Company”, “we”, “our”, “us”) is committed to protecting your privacy and ensuring transparency in how your data is handled.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services globally.

By using our services, you consent to the practices described in this Policy.

2. Scope

This Policy applies to:

  • Website visitors
  • Clients and customers
  • End-users interacting with automation systems powered by BilmaX Connect

3. Information We Collect

a) Personal Information

  • Full name
  • Email address
  • Phone number
  • Business information
  • Billing details

b) Technical & Usage Data

  • IP address
  • Device type and browser
  • Log data and usage patterns
  • Cookies and tracking data

c) Client Data (Processed on behalf of clients)

  • Customer leads and contact details
  • Messages and conversations
  • Campaign and CRM data

4. Legal Basis for Processing (GDPR Compliance)

We process personal data based on:

  • Consent (user opt-in)
  • Contractual necessity
  • Legal obligations
  • Legitimate business interests

5. How We Use Information

We use collected data to:

  • Provide and operate services
  • Automate communication workflows
  • Improve AI models and system performance
  • Conduct analytics and reporting
  • Ensure legal and platform compliance
  • Communicate updates, invoices, and alerts

6. Data Sharing & Disclosure

We may share data with:

  • Third-party platforms (Meta, WhatsApp API providers)
  • Cloud infrastructure providers
  • Payment gateways
  • Legal authorities when required

All sharing is limited to service delivery purposes.

7. International Data Transfers

Your data may be transferred and processed outside your country, including jurisdictions that may have different data protection laws.

By using our services, you consent to such transfers.

8. Data Security

We implement industry-standard security measures including:

  • Encryption (in transit and at rest where applicable)
  • Access controls
  • Secure hosting environments

However, no system is completely secure.

9. Data Retention

We retain data:

  • As long as required to provide services
  • As necessary for legal, tax, or compliance obligations

Clients may request deletion subject to legal limitations.

10. Your Rights (Global + GDPR)

You have the right to:

  • Access your data
  • Rectify inaccurate data
  • Request deletion (“Right to be Forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise rights, contact us.

11. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve user experience
  • Analyze traffic
  • Personalize content

Users may disable cookies via browser settings.

11. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve user experience
  • Analyze traffic
  • Personalize content

Users may disable cookies via browser settings.

12. Third-Party Services Disclaimer

We are not responsible for privacy practices of:

  • Meta (WhatsApp, Instagram, Facebook)
  • External integrations or APIs
  • Client-side data handling

Users should review third-party policies separately.

13. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

14. Data Breach Notification

In the event of a data breach, we will:

  • Take immediate corrective action
  • Notify affected users where legally required

15. Changes to Privacy Policy

We reserve the right to update this Policy at any time. Updates will be posted on our website with revised effective dates.

16. Contact Information

For privacy-related queries or requests:

📧 Email: support@bilmaxconnect.com
(Replace with official email)

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