Who we are

BilmaX Connect (A Service of BilmaX India)

1. Introduction

Welcome to BilmaX Connect (“Company”, “we”, “our”, “us”), a service operated under BilmaX India. These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“Client”, “User”, “you”) and the Company governing access to and use of our AI automation, marketing, and communication services globally.

By accessing, subscribing to, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Scope of Services

BilmaX Connect provides technology-driven services including but not limited to:

  • AI-powered chat automation and conversational systems
  • Marketing automation (WhatsApp, Instagram, Facebook, Messenger, etc.)
  • Lead generation, nurturing, and CRM integrations
  • Sales funnel design and optimization
  • Workflow automation using APIs, webhooks, and third-party tools
  • Custom AI and automation solutions

We reserve the absolute right to modify, suspend, or discontinue any part of the services at any time without prior liability.

3. Eligibility & Compliance

By using our services, you confirm that:

  • You are at least 18 years of age
  • You have the legal authority to enter into binding agreements
  • Your use complies with all applicable local, national, and international laws
  • You will comply with all platform-specific policies (including Meta, WhatsApp Business API, etc.)

4. Client Responsibilities

You agree and undertake that:

  • You will not use the services for spam, harassment, fraud, or unlawful activities
  • You will obtain explicit user consent before sending automated communications
  • You will ensure compliance with data protection laws (including GDPR, Indian IT laws, etc.)
  • You are solely responsible for content, campaigns, and communications sent via our systems
  • You will maintain confidentiality and security of access credentials

Important: The Company shall not be liable for account bans, restrictions, or penalties imposed by third-party platforms due to your actions.

5. Payments, Billing & Refund Policy

  • All services are provided on a prepaid basis unless otherwise agreed
  • Pricing may be subscription-based, project-based, or custom
  • Payments are non-refundable unless explicitly stated in a written agreement
  • Failure to make timely payments may result in suspension or termination of services
  • The Company reserves the right to revise pricing with prior notice

Taxes, including GST or international taxes, shall be borne by the Client where applicable.

6. Third-Party Services & Dependencies

Our services rely on third-party platforms including but not limited to:

  • Meta Platforms (WhatsApp, Instagram, Facebook)
  • Cloud hosting providers
  • Payment gateways
  • CRM and automation tools

Our services rely on third-party platforms including but not limited to:

  • Meta Platforms (WhatsApp, Instagram, Facebook)
  • Cloud hosting providers
  • Payment gateways
  • CRM and automation tools

7. Intellectual Property Rights

Our services rely on third-party platforms including but not limited to:

  • Meta Platforms (WhatsApp, Instagram, Facebook)
  • Cloud hosting providers
  • Payment gateways
  • CRM and automation tools

8. Data Usage & Processing

We may process data solely for:

  • Delivering contracted services
  • Improving system performance
  • Analytics and reporting

Clients retain ownership of their business data. Data processing is governed further by our Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by law, BilmaX Connect shall not be liable for:

  • Loss of profits, revenue, or business opportunities
  • Platform bans or account restrictions
  • Indirect, incidental, or consequential damages
  • Data loss due to third-party failures or cyber incidents

Total liability, if any, shall not exceed the amount paid by the Client in the preceding 30 days.

10. Indemnification

You agree to indemnify and hold harmless BilmaX Connect, its owners, employees, and affiliates from any claims, damages, liabilities, or legal expenses arising from:

  • Misuse of services
  • Violation of laws or platform policies
  • Unauthorized communications or data usage

11. Confidentiality

Both parties agree to maintain strict confidentiality of:

  • Business strategies
  • Customer and lead data
  • Technical systems and workflows

This obligation survives termination of services.

12. Termination & Suspension

Both parties agree to maintain strict confidentiality of:

  • Business strategies
  • Customer and lead data
  • Technical systems and workflows

This obligation survives termination of services.

13. Force Majeure

The Company shall not be held liable for failure or delay in performance due to events beyond reasonable control, including but not limited to natural disasters, cyberattacks, government actions, or network failures.

14. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in India.

15. Global Use Compliance

Clients using services internationally are responsible for compliance with their local laws, including but not limited to:

  • GDPR (Europe)
  • CAN-SPAM (USA)
  • IT Act (India)
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